natural, organic, cast, iron, Health, Industries, equipment, kitchen, accessories, containers, textiles, storage, wooden, dish, knives, tea, coffee, filter, mug, cup, utensil, graters, mortar, ceramic, logic, clean, sponge, brush, chopsticks, bowls, plate, glass, stemware, pitchers, recycled, bottle, jar, shakers, bath, soap, body, balm, wool, hat, mitten, sock, glove, bag, fragrance, incense, hippie, candle, beeswax, votive, scissor, baskets, posters, kid, toy, pet, catnip, pest, soil, compost, fertilizer, mycorrhiza, maxicrop, metanatural, juice, living, soil, pottery, black, gold, windbell, bird, bath, bird, feeder, furniture, hammock, iron, pesticide, mosquito, trap, watering, tool, can, shovel, rake, hoe, down, earth, distributor, eugene, oregon, dte

Sales Policies

Please, CREATE AN ACCOUNT before trying to make an order!

SALES POLICY

• Prices and policies are subject to change without notice. Prices are included for customer convenience.
• Minimum opening order is $250; reorders $100.
• Terms are COD, Visa, Master Card or Net 30 days with approved credit. All new accounts must complete a sales agreement; those desiring Net 30 terms must complete a credit application.
• We must receive payment within terms of Invoice or a late charge will apply.
• Net 30 invoices paid with Visa or Master Card after terms will incur a 2% surcharge and will not qualify for term discounts.
• Late charges of 2% per month on unpaid balances. $25.00 fee for returned checks.
• Out of stock items are not billed on your invoice. We do not ship out of stock items without prior notification; the minimum for this type of shipment is $50.00.

Return Policy

• All returns must be pre-authorized. Items ordered in error are subject to a 15% restock charge, freight both ways and must be in saleable condition with NO PRICE TAGS.
• All claims must be filed within 7 days. Save all packing materials for inspection. Please inspect your order promptly. Claims may be denied for late filing or failure to save packing cartons.
• Because much of our merchandise is handcrafted, there are some variations in color, texture and finish, as well as possible slight irregularities. These are not considered flaws.
• A credit will be issued to your account for all claims that are granted. Credits are subject to volume discounts.
• No cash refunds.

Shipping Policy

UPS/FedEx Ground:

• All shipments are FOB Eugene, OR.
• Some carriers offer a 200lb freight savings program for orders that qualify. Please ask your sales associate for details.
• There are certain items in our catalog that we are unable to ship in this manner; however, we do have other shipping options. Contact your sales associate with any questions.
• Your shipping and handling charges will be added to your invoice.

LTL/Truckload:

• All shipments are FOB Eugene, OR.
• If you do not have a freight program, we have obtained large discounts through some different carriers and pass these savings on to you. All shipments are freight collect and will normally arrive on a pallet. If you have any special needs at the time of delivery please let us know at the time of your order so we may notify the carrier.
• Please inspect your shipment for damage BEFORE signing for it.
• We will always obtain an estimate on your freight at the time of shipment, however; we cannot provide exact quotes.

Down to Earth Truck Service:

• We have 4 large semi-trucks servicing the I-5 and Hwy 101 corridors from Bellingham, WA to Santa Cruz, CA with occasional specialty runs. Please call for details.
• Some bulk products such as soil and compost may incur a small freight charge.
• In order to receive freight on our trucks, with only a minimal drop fee, a higher minimum order is required than on our other carriers. Please contact your sales associate for our complete Down to Earth truck run policy.
• Air Freight/Collect Shipments:
• We do offer Fed Ex and Airborne shipments to those with immediate needs. These will be sent collect to your account.
• For those who must have UPS Collect or Third Party Billing, we can also meet these needs.

Down to Earth natural products for the home and garden