Down To Earth Sales Policy Page

Please Read Our Sales Policies Before Placing An Order

 

 


​CREATE AN ACCOUNT TO MAKE AN ORDER

 

SALES POLICY
 
Acceptance of Orders
Possession of a price list does not constitute an offer to sell. 
All accounts must complete a Down To Earth Distributors, Inc.  
(Down To Earth) Sales Agreement and provide copies of tax exemption 
and state licenses and/or permits.

Opening Order: $250.00
Minimum Reorder: $150.00

​Sales Terms

Net 30 Days 
(upon approval) 
Terms are Net 30 days from Invoice Date.
Accounts not paid within terms are subject to a 2% monthly finance charge.

FOB: Eugene, Oregon

Payments Accepted:
American Express, VISA, MasterCard, Company check,  
and ACH (upon approval). 
Returned check fee is $35.00

Drop Ship Policy: Not Available

Returns: See Return Policy Below


Shipping Methods

• UPS/ FedEx Ground
• LTL/Truckload
• Down To Earth Truck Service
• Collect Shipments
• For all shipping policies consult your sales representative
 


 

Return Policy

All returns must be pre-authorized. Items ordered in error are subject to a 15% restock 
charge and freight charges both ways. Items must be in saleable condition with NO 
PRICE TAGS.

•  Inspection: Visual damage to freight or any discrepancies of the product must be reported to 
Down To Earth at the time of receipt and must be noted on the delivery receipt.
You must sign for damage on the BOL/delivery receipt in order to get credit.

•  Damage claims must be reported within 7 days of shipment receipt. No late claims will 
be accepted.

•  Because much of our merchandise is handcrafted, there are some variations in color, 
 
•  Returns must have pre-approval by Down to Earth. The customer is responsible for returning
 the product in its original condition. Returns must be packed properly in protective packaging.
Broken returned items will not receive a credit.

•  The Customer may be charged a 15% re-stocking fee plus all freight charges if 
product is returned without authorization.
 

Errors
As all catalogs are subject to misprints and mistakes, we reserve the right to change pricing and make corrections without notice.