Sales Policy Page



You will need to have an account, to place orders with us.




Acceptance of Orders

  • Possession of a price list does not constitute an offer to sell.

  • All accounts must complete a Down To Earth Distributors, Inc. (Down To Earth) Sales Agreement and provide copies of tax exemption and state licenses and/or permits.

  • Opening Order Minimum: $500.00

  • Reorder Minimum: $250.00

Sales Terms

  • Net 30 Days (upon approval)

  • Terms are Net 30 days from Invoice Date. Accounts not paid within terms are subject to a 2% monthly finance charge.

  • Net 30 accounts cannot be paid using a credit card unless at time of shipping.

  • FOB: Eugene, Oregon Payments Accepted:

  • American Express, VISA, MasterCard, Company check and ACH (upon approval).

  • Returned check fee is $35.00

  • Drop Ship Policy: Not Available

  • Returns: See Return Policy (Below)


Shipping Methods

  • UPS/ FedEx Ground

  • LTL/Truckload

  • Down To Earth Truck Service

  • Collect Shipments

For all shipping policies, consult your sales representative.


Return Policy

  • All returns must be pre-authorized. Items ordered in error are subject to a 20% restock charge and freight charges both ways.

  • Items must be in salable condition with NO PRICE TAGS.

  • Returns must be packed properly in protective packaging. Broken returned items will not receive a credit.



  • Visual Damage To Freight Or Any Discrepancies Of Product Must Be Reported To Down To Earth At The Time Of Receipt And Must Be Noted On Delivery Receipt.

  • You Must Sign For Damage On The BOL/Delivery Receipt In Order To Get Credit.

  • Damage claims must be reported within 7 days of shipment receipt. No late claims will be accepted.

  • Because much of our merchandise is handcrafted, there are some variations in color, texture and finish, as well as possible slight irregularities. These are not considered flaws.

  • Will call carrier and freight collect shipments: All claims to be filed by customer directly with carrier.


As all websites, catalogs, price lists etc. are subject to misprints and mistakes, we reserve the right to change pricing and make corrections without notice.

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